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Terms and Conditions

Important Introduction
These are the Website terms and conditions of use ("Terms"), which apply to the use of the Website by end users. By accessing the Website you agree to be bound by these Terms. If you do not agree to these Terms then you are not entitled to enter this website. These Terms constitute an agreement between us and contain the entire terms of your use of the Website and all matters which are referred to herein. These Terms supersede any prior written or oral agreement between us relating to such matters. We may change these Terms from time to time. You confirm that, in agreeing to accept these Terms, you have not relied on any representation that is not expressly included in these Terms. You may only use the Website for your personal and non-commercial use. The Terms will be exclusively governed by and construed in accordance with the laws of England and Wales whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions. If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of the Terms. 
Terms of Use for lechangestudio.com
The website lechangestudio.com ("the Website") is operated by Le Change Studio Ltd. ("our", "us", “L.C.” and "we") which is a company registered in England and Wales with registration number 09394385. Our registered office and postal address is 3 Pan Peninsula Square, London, UK E14 9HP.
User Accounts 
Now or in future in order to use some parts of the Website, you may need to create an account. You must never use another Website user's account without obtaining their prior consent. You must provide full and accurate information when you create your account with us. You are solely responsible for the activity that occurs on your account, and so we suggest that you keep your account password secure. You must notify us immediately if you are aware of any unauthorised use of your account. When joining Le Change Studio Ltd. (“L.C.”) via a User Account you will be asked to create an account which you can do via a number of social network accounts or with an emails address and secure password. When logging in or creating an account via a social network L.C. appointed supplier will ask the nominated application for permission to access selected data, which enables the service to work – for example your Friends list. This data is stored by L.C. against your profile. You can choose what personal information is displayed on lechangestudio.com. When you login to L.C. using social networks the application will check for any changes and update your L.C. profile accordingly and stored by L.C. Additionally if you amend details about yourself within your account profile this data will be retained as the master copy of your data. If you choose to deactivate your L.C. account all your data will be deleted from L.C. Please review the full Privacy Policy for details of the management of other collection of personal data. 
User Submissions 
We may now or in the future allow the submission to the Website of images, descriptions, reviews, comments, videos and/or other communications or materials by users of the Website (collectively "User Submissions"). User Submissions must comply at all times with these Terms and with any separate terms and conditions relating to such User Submissions that we may publish on the Website from time to time. A review is your description of the experience you had on our Website or on products you purchased or potentially purchase. We encourage reviews that are absolutely truthful, informative and helpful for others with an explanation of what you enjoyed or didn’t. By submitting a User Submission review to the Website you agree that the review is based on your own experience and is your genuine opinion, that you have no personal or business relationship with what you are reviewing and have not been offered any incentive or payment to write your review. 
  • You agree that you understand that L.C. has a zero-tolerance policy on fake reviews.
By submitting User Submissions to the Website you hereby grant: (a) to L.C. a worldwide, royalty-free, perpetual, transferable, irrevocable, non-exclusive license and right to use, reproduce, share, copy, modify, publish, edit, translate, reformat, host, aggregate, distribute, perform, and display the communication alone or as part of other works in any form, media, or technology whether now known or hereafter developed without territorial or time limitations, and to sublicense such rights through multiple tiers of sub-licensees.; and (b) to each user of the Website, an irrevocable, perpetual, worldwide, non-exclusive, royalty-free, licence to access the User Submissions through the Website. By submitting User Submissions to the Website you warrant, represent and undertake to us that you have full power and authority to grant the rights and licences relating to the User Submissions set out in this Agreement and of the User Submissions you submit: (a) do not infringe any third party's intellectual property rights (including without limitation copyright and/or trademarks), other proprietary rights or rights of publicity or privacy; and (ii) do not violate any law, statute, ordinance or regulation; and (iii) are not defamatory, libellous, unlawfully threatening or unlawfully harassing; and (iv) are not obscene or pornographic; and (v) do not violate any laws regarding unfair competition, anti-discrimination or false advertising (vi) do not include e-mail addresses, urls or phone numbers (vii) are not a report of someone else's experience. We encourage you to share your opinion about a feature we’ve written or a review that has been written by us or by one of our users. We like comments that are your view of another’s opinion and are constructive - be that agreeing or disagreeing. All the L.C. users like you rely on both our reviews and other users reviews when making a decision about a purchase and looking for how to get the best out of the products and services L.C. offers. Helpful reviews and comments should be: 
  1. User-friendly – No profanity, threats, prejudiced comments, hate speech, sexually explicit language, or other content that is not appropriate for other users.
  2. Those that detail first-hand experiences.
  3. Unique and Independent – You should write one review on any given products or services.
  4. Original – No substantially quoted material from other sources, including (but not limited to) websites, e-mail correspondence, other reviews, etc.
  5. Non-commercial - No promotional material of any kind, including self-promotional URLs. We reserve the right to reject any URL, e-mail address, or phone number for any reason.
  6. Submitted by persons over the age of 18.
  7. Submitted with a valid e-mail address.
  8. Submitted with no HTML tags and no excessive ALL CAPS, slang, or typographic symbols.
We do not endorse any User Submission or any opinion, recommendation, or advice expressed therein, and we expressly disclaim any and all liability in connection with User Submissions. We do not permit copyright infringing activities or any infringement of any other intellectual property rights on the Website. We reserve the right to remove the User Submissions without notice for any reason in our absolute discretion, including, without limitation, breach of the User Submission Conditions and/or breach of any intellectual property rights. L.C. allows the management or representatives of our products and services or other related parties' products and services to respond to reviews written by users on the L.C. site and these should be identified by your user account. L.C. reserves the right to remove a review or management response at any time for any reason. If you believe any of the User Submissions on the Website are inaccurate, offensive, indecent, objectionable or infringe any intellectual property rights please contact us. You acknowledge that when using the Website, you may be exposed to User Submissions from a variety of sources, and that we are not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such User Submissions. You further understand and acknowledge that you may be exposed to User Submissions that are inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against us with respect thereto. 
If you are under the age of 18 
We do not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register. If you are under 18, please do not attempt to register on this website or send any information about yourself to us, including your name, address, telephone number or email address. No one under age 18 may provide any personal information to or on this website. In the event that we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. You may not have to be a member to participate in certain parts of the Website but you must meet the designated minimum age requirements for the specific matter. 
Website Partners 
The Website is controlled and offered by us from England. The Website may contain hyperlinks to websites and resources owned and operated by third parties. These third party websites and resources have their own terms of use and privacy policies which you will need to comply with. We have no control over third party websites or resources and we are not responsible for the availability of such websites and resources. We do not accept any responsibility or liability for any third party websites and resources and your access and use of such services and content is at your own. Third party links do not imply that we endorse, are affiliated or associated with any linked website, or are legally authorised to use any intellectual property accessible through such links. 
Financial transactions 
Through Lechangestudio.com you have the opportunity to acquire tickets, packages, goods products and services, make bookings for venues and events and obtain other benefits and enter into commercial transactions ("e-commerce transactions"). e-commerce transactions are available both from L.C. and from L.C.'s commercial partners ("Transactional Partners"). It is important to note that where you enter into e-commerce transactions with Transactional Partners you will be required to enter into separate terms and conditions in respect of such transaction directly with Transactional Partners. In the event that you enter into e-commerce transactions with L.C. then the terms and conditions relating to such transactions are subject to L.C.'s e-commerce terms and conditions L.C. cannot be held responsible for any transaction that you enter into with a Transactional Partner. 
What we will do 
We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website because of a failure, suspension or withdrawal of all or part of the Website for any reason. We will use reasonable endeavours to verify the accuracy of any information that we make available either directly or through any website partners wherever practical however we are not in a position to ensure the complete accuracy of information that can often change such as for instance opening times, dates of performances, schedules and current prices and we strongly recommend that prior to relying on information made available through the Website, such information where capable of change is confirmed with the applicable venue, facility or service provider. 
What we can do 
We can at any time: (a) modify or withdraw, temporarily or permanently, the Website (or any part of it) with or without notice to you and we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or (b) change these Terms from time to time, which will be notified in advance of the change. Your continued use of the Website (or any part of it) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms have been changed. If you do not agree to any change to the Terms then you must immediately stop using the Website; and/or (c) monitor any activity and content associated with the Website. We may investigate any reported violation of these Terms or complaints relating to the Website and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website). 
The Website - What you must not do You must not:(a) use the Website (or any part of it) for any illegal purpose and you shall use it in accordance with all relevant laws;(b) upload or transmit through the Website (whether by way of User Submission or otherwise):(i) any computer viruses, macro viruses, trojan horses, worms, logic bombs or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or(ii) any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;(c) use the Website in a manner which(i) may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired or(ii) violates or infringes the rights of any person, firm or company (including, but not limited to, intellectual property rights, rights of confidentiality or rights of privacy);(d) create or publish a hypertext link to any part of the Website or attempt any unauthorised access to any part or component of the Website;(e) copy or distribute any part of the Website in any medium without our prior written consent; and(f) alter or modify any part of the Website other than as may be reasonably necessary to use the Website for its intended purpose. Links to other websitesWe may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources. Limitation of liabilityThe Website is provided on an "as is" and "as available" basis for your information and personal use only without any representation or endorsement. Unless specified in separate terms and conditions relating to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, availability, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server which makes it available or products or services offered on the Website whether by us or on our behalf (including free software downloads) are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website.You agree and accept that we will not be liable in contract, tort (including, without limitation, negligence) or otherwise for:(a) any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or(b) any loss of goodwill or reputation; or(c) loss of data or use of data; or(d) any special or indirect or consequential losses, howsoever arising and in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred.Nothing in the Terms shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees, or any liability in the tort of deceit. IndemnityYou agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the terms by you or any other liabilities incurred by us arising out of your use of the website (including without limitation, in relation to User Submissions), or use by any other person accessing the website using your pc or internet access account. Intellectual property and right to useYou acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material or content contained within the Website shall remain at all times owned by us or our licensors. You are permitted to use this material only as expressly authorised by us.You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may print off one copy, and may download extracts of, any page(s) from the Website for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, broadcast, sell, license, display, distribute, commercially exploit or create derivative works of such material and content. Except for Personal Data (as defined in our privacy statement), any information you submit to the Website, whether by way of comment, any chat room function or otherwise, will not be treated confidentially and you acknowledge that we may use such information for any purposes subject to these Terms.By posting communications on or through the Webpages, User shall be deemed to have granted to L.C. a royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display the communication alone or as part of other works in any form, media, or technology whether now known or hereafter developed without territorial or time limitations, and to sublicense such rights through multiple tiers of sub-licensees. January 2014      
The use by you of this Website and the purchase by you of a voucher through this Website is conditional upon your acceptance of these Terms and Conditions.Before offering to buy a voucher you must open an account with us and you are required each time you offer to buy a voucher to click on the button marked "I Accept" at the end of these Terms and Conditions to accept them. If you refuse to accept these Terms and Conditions you will not be able to order a voucher through our site.We may revise this legal notice at any time by updating this posting. You should check the Website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at the Website.
We negotiate and advertise offers, which are referred to in these Terms and Conditions as Deals with various suppliers of goods and services on behalf of our customers. The Deals are conditional on certain requirements being met and specific terms and conditions related to them, which will be described in relation to any specific Deal on our Website and on the corresponding voucher. It is a condition (which we may at our discretion waive) that a certain minimum number of buyers, which we call the Tipping Point, offer to buy vouchers, namely vouchers, and buy them in respect of the goods or services offered as part of the Deal.If the Tipping Point in relation to the Deal is reached then we shall, upon receipt by payment from you, issue you with a voucher redeemable in relation to the Deal. If potential buyers of the voucher in respect of a Deal are unable to complete their purchase of a voucher and the number of buyers in relation to that deal falls below the Tipping Point we will try to ensure that you will still be able to benefit from the Deal even though the Tipping Point has not in fact been reached and we have no obligation to issue a voucher in respect of the relevant Deal. Whether or not we are able to issue a voucher in these circumstances will ultimately depend on whether the supplier of goods or services the subject of the Deal who we call the Merchant is willing to authorise us to issue a voucher on its behalf in such circumstances.We are not the supplier of the goods and/or services under the Deal which will be supplied by the Merchant, upon whose behalf we issue the vouchers and the Merchant is solely responsible for redeeming the voucher and providing the goods and/or services which you purchase. The Merchant has agreed with us that it will redeem the vouchers bought through this site provided that the Tipping Point is reached.
By placing an order through our site, you confirm that:You are legally capable of entering into binding contracts;You are at least 18 years old.You grant us an irrevocable non exclusive licence to use for any purpose any content you post on our Website or otherwise communicated to us via any media.
When the Tipping Point is reached we shall send to you as soon as reasonably practicable the voucher you offered to buy after receiving payment from you in respect of it.
The Merchant is the seller of the goods and/or services under the Deal and is solely responsible for ensuring the Deal and the goods and/or services are performed and comply with all applicable law.L.C.’s obligations under this Agreement are solely to issue the voucher to you under the Deal. L.C. is not the seller of such goods and/or services the subject of the Deal and the Merchant is solely responsible for supplying such goods and/or services and redeeming any such voucher in respect of the same pursuant to their Terms and Conditions of sale.L.C. disclaims any and all responsibility or liability in relation to the Deal or for any goods or services supplied in relation to it to the maximum extent permissible by law. Neither L.C. nor its officers, employees or Affiliates may be held liable whether in relation to contract, warranty, tort (including negligence), product liability, tax matters or any other form of liability for any claim, damage or loss, arising from or relating to the provision of all or any goods or services sold or agreed to be supplied pursuant to the Deal.We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect your statutory rights against the third party seller and/or Merchant. We we may disclose your customer information related to the voucher that you have purchased for the Deal to the Merchant.
If you are contracting as a consumer, you may cancel your contract for a Deal at any time within seven working days beginning on the day after you received the voucher (provided that you have not exchanged the voucher for the goods and services under the Deal in that time). In this case, you will receive a full refund of the price paid for the voucher in accordance with our refunds policy. Excludes certain types of contract to provide accommodation, transport, catering or leisure services (for example hotel accommodation, plane, train or concert tickets, car hire or sporting events) where it has been agreed to provide the service on a specific date or within a specific period. Also excludes services that begin, by agreement, before the end of the cooling-off period.To cancel your contract for a Deal, you must inform us in writing within the time specified. This time period is critical and cannot be extended. In the event that we receive written notice within the time period specified we shall cancel your voucher and you must also destroy any voucher held electronically or in printed form. This provision does not affect your statutory rights. In the event that you subsequently seek to use any voucher you will must pay for and good or services supplied by the Merchant.
The price of any voucher in relation to a Deal will be as quoted on our site from time to time, except in cases of obvious error. These prices include VAT.If there is an obvious pricing error in relation to the Deal which could have reasonably been recognised by you as a mis-pricing then we have the right to cancel any voucher issued in respect of the Deal and issue you a refund in respect of the same.Credit or debit card and/or Paypal may make payment for all Products. We will preauthorise your credit card, debit card and/or other method of payment when you offer to buy a voucher but will only charge your credit or debit card when the Tipping Point is reached.
If we are providing a refund:because you have cancelled the Contract between us in accordance with this Agreement and within the seven day cooling-off period (provided always that you have not exchanged the voucher for the goods and services under the Deal during that time, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the voucher in full.For any other reason at our discretion we will notify you of such refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible.We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
If you want to share the content on our site with your friends we are happy for you to do so, but please use the sharing tools provided.You are permitted to print and download extracts from the Website for your own use on the following basis:No documents or related graphics on the Website are modified in any way;No graphics on the Website are used separately from the corresponding text; andOur copyright and trade mark notices and this permission notice appear in all copies.Unless otherwise stated, the copyright and other intellectual property rights in all material on the Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of this legal notice, any use of extracts from the Website other than in accordance with these Terms and Conditions for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use the Website automatically terminates and you must immediately destroy any downloaded or printed extracts from the Website.Subject to these Terms and Conditions, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.Any rights not expressly granted in these terms are reserved.
While we endeavour to ensure that the Website is normally available 24 hours a day, we shall not be liable if for any reason the Website is unavailable at any time or for any period. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Your use of the Website must be compliant with the terms and condition as set out herein. If you, in our sole discretion, are deemed to have been or are carrying out any of the following prohibited activities, we reserve the right to take such action as we deem necessary, which may, without limitation, include suspension or termination of your account, the revocation of any unredeemed vouchers that have been purchased by you and preventing you from re-enrolling or joining the Website under a new account:Posting or transmitting to or from the Website any material:that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; orFor which you have not obtained all necessary licences and/or approvals; orWhich constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; orWhich constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; orMisusing the Website (including, without limitation, by hacking);Creating multiple accounts under your name, any aliases or using accounts as may have been created by other individuals however, in the sole determination of L.C., are being managed by you;Using the Website, any user account, or any content therein for any other commercial purpose, including to compete directly or indirectly with L.C.;Using the Website, or any user account, to purchase vouchers for resale, financial speculation, exceeding quantity limits for purchasing vouchers or for any other reason, fraudulent or otherwise, unless expressly permitted under the terms of this Agreement;Using the Website to solicit, advertise to or contact merchants or Website end users to become users of any other services provided by or through you which would be directly, indirectly or potentially competitive with L.C., including, without limitation offering current or previously offered L.C. deals;Accessing or selling your access to the Website, to repurpose for any reason, vouchers that have been purchased through the Website.
Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network. Responsibility for the security of any passwords issued rests with you.
Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the voucher you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.This does not include or limit in any way our liability:For death or personal injury caused by our negligence;Under section 2(3) of the Consumer Protection Act 1987;For fraud or fraudulent misrepresentation; orFor any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.We are not responsible for indirect losses which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of these Terms and Conditions by us that would entitle you to terminate the contract between us, including but not limited to:
  • loss of income or revenue
  • loss of business
  • loss of profits or contracts
  • loss of anticipated savings
  • loss of data
  • loss of data, or
  • waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise [, even if foreseeable].
We will determine, in our discretion, whether there has been a breach of these Terms and Conditions through your use of our site. When a breach of these terms has occurred, we may take such action as we deem appropriate which may result in our taking all or any of the following actions:Immediate, temporary or permanent withdrawal of your right to use our site.Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.Issue of a warning to you.Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breachFurther legal action against you.Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.We exclude liability for actions taken in response to breaches of these Terms and Conditions. The responses described above are not limited, and we may take any other action we reasonably deem appropriate.
We may revise these Terms and Conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our site.
If you believe any content posted by another user is in breach of these terms or in any other way infringes your rights, you can send us a formal notice (a “Moderation Notice”): A Moderation Notice should be sent either:By Post: to our current registered office, marked for the attention of “The Legal Department”; orThe Moderation Notice should include details of:the date, time and listing of the comment(s) / content concerned;the action that you wish us to take in respect of the comment(s)/content; andthe basis on which the action requested is requested (e.g. alleging it to be defamatory, abusive or otherwise in breach of these terms).On receipt of the Moderation Notice, we shall, in most circumstances:immediately suspend the comment(s)/content concerned; commence an investigation into it /them; andcontact the user(s) concerned:with a copy of your Moderation Notice;giving them an opportunity to make representations to us in connection with their comment(s)/content and any points you made in your Moderation Notice; andrequesting that they respond to us within 21 days.If we do not receive a response from the user(s) within 21 days, we will permanently delete the relevant comment(s)/content.Once we have received a response from the user(s), we will take a decision within 21 days on whether to reinstate the comment(s)/content, permanently delete it/them or keep it/them suspended pending further investigation.